AXIS — Support
Real help from the people who built it.
We reply within [2 business days]. Include your device model and iOS version — it speeds things up.
Common questions
How do I restore my AXIS Pro subscription?
Open the paywall or Settings → Restore purchases. Purchases are tied to your Apple ID, so restoring works on any device signed into the same account.
Does AXIS really block my other apps?
During a Lock In block, AXIS uses Apple’s Screen Time (Family Controls) framework to limit distracting apps. If that permission isn’t granted or available yet, Lock In still runs as a full-screen focus timer — the countdown, Emergency Exit, and Live Activity all work.
Why does AXIS ask for Health access?
To read your sleep so it can calculate sleep debt and schedule deep work when your energy is highest. This data stays on your device and is never uploaded. You can deny it — the Body tab falls back to self-reported sleep.
How do I cancel my subscription?
Subscriptions are managed by Apple: iOS Settings → [your name] → Subscriptions → AXIS. Cancelling there stops future renewals; you keep Pro until the current period ends.
How do I delete my account and data?
Settings → Account → Delete account, or email plkno1011@gmail.com. Deletion is permanent.
The AI plan isn’t working.
AI planning needs a network connection and an active account. If it’s unavailable, you’ll see an offline banner — your existing plan and Lock In still work fully offline.
Report a bug or request a feature
Email plkno1011@gmail.com with what you expected, what happened, and a screenshot if you have one. We read every message.